More than “Going Live”: Achieving Institutional Transformation through ERP Implementation

Methodology and Acknowledgments

Methodology

The survey was conducted from November 7 to 29, 2022, and had 368 responses. Survey invitations were sent to the EDUCAUSE IT Leaders and Institutional Leaders email lists. Respondents represented institutions from across the world.

Twenty interviews at nineteen different institutions were conducted from March 3 to 29, 2023. Interviews lasted between 30 and 60 minutes and were conducted with IT and institutional leaders across a variety of higher education institutions located within the United States, with the exception of one interview of a Columbian institution.

Acknowledgments

Very special thanks to CampusWorks and their collaboration team for making this research possible and for providing expertise and insight based on their more than two decades of service to higher education. We would also like to thank all of the higher education professionals who responded to the survey, with extra gratitude for those who spent their valuable time participating in interviews and providing insights based on their hard work and experience. We would also like to thank EDUCAUSE staff members Mark McCormack, Carolyn Colman, Leah Lang, Zach Peil, Betsy Reinitz, Jenay Robert, Jaclyn Smith, and Nichole Arbino, who played an important role in the creation and publication of this research project. Gregory Dobbin and Becky Harold and the publication team provided their helpful, timely copy edits and editorial suggestions. And Connie Ferger applied her impressive content management and marketing skills to support the release of the research materials.