Abstract
Yale’s IT organization is in transformation mode. The journey over the past 18 months has covered everything: a major reorganization; a top-to-bottom and side-to-side implementation of ITIL processes and a new tool for tracking incidents, problems, changes, and requests; a new governance structure rollout; the voice of community focus groups and activities; a major website redesign; and new structures to support and encourage change, communication, and innovation. This session will focus on the change efforts, share lessons learned, and discuss the pros and cons of implementing change at a very fast pace.