Abstract
Since the 1980s, higher education has spent hundreds of millions of dollars on administrative technologies to improve access to information. Institutions implemented new enterprise resource planning (ERP) systems, data marts, data warehouses, and technologies to improve reporting. This roadmap analyzes the outcomes at more than 380 higher education institutions. It looks at what the chosen strategies have accomplished, in what ways institutions use the data they collect, whether institutions are investing more resources in tools that enable them to collect and manipulate management information, and the degree to which information and analysis are being used to support institutional decision making.