Making Time for the Strategic Initiatives: Exploring Ways to Obtain a Better Balance

An IT organization must adjust the services it offers and how it provides them so that it can have the ability to focus on initiatives that help the institution address its strategic objectives and needed transformations. Join us for an interactive discussion to share ideas on how an IT organization might achieve a better balance between "operational" and "strategic" activities. Suggestions to be explored include service portfolios, service delivery models, IT governance, and departmental organization as well as using a "balanced scorecard" approach to categorize and define service delivery criteria.