Mobile Support Solutions for a Distributed, Regionally Diverse Organization

We're a small area of a larger research institution charged with supporting regional locations and online education. Come learn about the tools we use to provide on-demand support to nine regional locations using more than 500 systems and some 200 devices, including classroom technology, computer and specialized labs, and conferencing solutions with a small shop of two full-time staff and student support. Because we're geographically distributed, we've employed a toolbox of different solutions—asset management tools, request/maintenance item ticketing, system monitoring, remote support and training, virus management with follow-up procedures, and usage monitoring for replacement cycles—to enable prompt communication to provide solutions to our regional constituents.