Articles: July/August 2014
While deployment of shared services can produce efficiencies, most don’t realize the many different forms shared services can take. Making them effective is hard work and requires four critical elements.
UCISA, in association with Cherwell Software and the Service Desk Institute, surveyed U.K. higher education IT service desks to better understand their issues and challenges and showcase their evolution and development to meet growing demands and new challenges.
The technology-service marketplace is increasingly focused either below the enterprise (on the consumer) or above the enterprise (on the cloud). In the space between the consumer and the cloud, the post-enterprise IT organization can make key contributions, channeling technical possibilities in service to the institutional mission.
Higher education institutions need to minimize the costs of administrative systems in order to invest in their core missions. Here, seasoned CIOs talk candidly about three strategies: building-your-own in the modern era; buying and implementing in smarter ways; and joining a higher education consortium that shares processes and software.
The expectations for IT services in higher education will not lessen, and the rate of change will not decelerate. How can the IT organization address these demands without new resources? By making a list of the top-ten things it wants to accomplish and a list of the top-ten ways it might find resources to accomplish those things.
This study yielded a robust data set gathered in four locations on the Fresno State University campus. Based on this data, the study team developed a space–use continuum for the campus to help in facilities and IT planning.
The Ohio State University Libraries created an organizational policy for digital preservation, shared here to address the policy development process and its importance to an organization, and to provide an outline of repeatable best practices.
Over the past six years, Purdue developed and continues to implement the Purdue Community Cluster Program, a collaborative model for high-performance computing that uses both the central and local funding models.
With information security shifting from data center to desktop, organizations must use aggressive patch management. Bucknell University developed the Administrative Systems Access Portal for a more secure environment and reduced time dealing with malware and other security threats.
Implementing identity management solutions can enhance relationships and collaborations across a campus, as at University of Albany, SUNY. Automated deprovisioning notifications now inform departments when an individual’s university status changes.
Unable to salvage its ailing analog surveillance system, Central Piedmont Community College installed a secure IP-based video surveillance system on its network infrastructure after careful consideration of the IP cameras’ features and judicious customization.
Driven by factors from decreased financial support to changes in technology, IT restructuring gives institutions a chance to rethink their IT organization’s services and units, where they reside, and how they might be consolidated or distributed.
Literacy about change management helps campuses deal with ongoing change. A change readiness index helps disparate colleges identify key steps to improve their readiness to deal with change.
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- In print edition